Effective Date: November 25th, 2025
Revised Date: November 25th, 2025
Thank you for shopping with Rhoviva. We are committed to providing high-quality wellness products and exceptional customer care. Please review our return policy below.
1. All Sales Are Final
All sales are final. We do not accept returns or exchanges once an order has shipped.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will replace it at no cost.
To request a replacement:
-
Contact us at info@rhoviva.com within 7 days of delivery
-
Include your order number
-
Provide clear photos of the issue (damaged item, packaging, shipping box, labels)
We will review your request and respond within 2–3 business days.
3. Lost or Stolen Packages
Rhoviva is not responsible for packages marked as delivered by the carrier.
If your package is lost in transit:
-
Email us at info@rhoviva.com
4. Order Cancellations & Changes
We process orders quickly, so cancellations or changes may not be possible once an order is submitted.
We can possibly modify or cancel an order, but it is not guaranteed.
Email info@rhoviva.com immediately with the subject line:
“Urgent Order Change – [Order #]”.
5. Refunds
Refunds are issued only for:
-
Orders canceled before fulfillment
-
Damaged, defective, or incorrect items (if no replacement is available)
Refunds are issued to the original payment method and may take 5–10 business days to appear.
6. Missing Items in Order
If an item is missing from your shipment:
-
Contact us at info@rhoviva.com within 7 days of delivery
-
Include your order number and a photo of the items received
We will send the missing item as soon as possible.
7. Contact Us
For any questions or support, email us at:
Our customer care team is here to help.
